FAQ

GulfWest is your Chilled, Frozen and Other Food brands dealers. For best understanding with GulfWest, please read through our FAQs. If you have any queries, please reach out to us at:info@gulfwestonline.com.

All our prices are excluding of applicable VAT.

Coupon codes are not applicable on discounted products (and exotic item) unless specified otherwise. However, if your cart also has products that aren't on discount and qualify for a promotional offer.

Discount percentages are valid on products which qualify for the offer and will get applied only to the amount corresponding to the sum of these products.

Delivery charges are extra (unless specified otherwise). Offers mentioned will be at a product level/occasionally we run free delivery offers.

Yes, you will be able to order more than one of the same item. Simply change the numerical value in your shopping cart to your desired quantity.

Please review your order carefully before submission. In case you would like to rethink your purchase, please do so within the first 10 minutes of placing the order (by sending us an email or calling us). Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment.

An error message at checkout could mean a few things. Make sure your billing information is correct. Unfortunately, there is no way for us or our system to override incorrect verification. In case you still need help, please mail us at info@gulfwestonline.com.

Your order confirmation e-mail is sent to the e-mail address linked to your GulfWest Account immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email client. You may also write to us at info@gulfwestonline.com.

Yes, we are secure with our online channel protection tools and service team. If you faced any issue please report us immediately.

Yes, it’s mandatory. You need to create an Account to make a purchase.

Our products can only be returned if:

Our products can only be returned if:

    1. It’s delivered after the expiry date.
    2. The package has been altered or damaged during transit.
    3. The item delivered is not what you had placed an order for.

If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery.

Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us and the refund will reach within 15 working days.

We currently operate only in KSA.

You can place an order from our Mobile App, Website or bulk order you can place by email/company WhatsApp.

Delivery orders will be delivered within 24hrs and Scheduled Delivery orders will be delivered according to the time slot selected by you.

Yes! We accept pre-booked orders, provided they are placed 7 days in advance

This convenience will be added to our service offerings soon.

Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

Go to the Password Reminder page and enter the e-mail address used to create your account.

If you can’t remember your e-mail address, then you will need to create a new GulfWest Account.

You can find your previous order information by logging into your Account.

We accept online payments through all major credit & debit cards. The payment has to be made in SAUDI Riyal, as per the final invoice.

In case of any payment failures and charges incurred refund will be routed through the vendor’s payment gateway. Refund is back to source only and subject to third party vendor’s policy.

Send us your bank account details for NEFT. The bank account details should match with your account. If not, then a declaration is needed from your side stating the same.

The prices mentioned on the site and app is for reference only. The final bill amount is based on the actual weight of the packed product. To ensure that you get the best quality product, we don’t mess with the size of the meat or fish. You pay for only what you get.

Gross weight is the amount of product used to get the final output. We don’t charge you for the wastage incurred.

We try our level best to offer your economical option and we don’t guarantee better price the local vendor. But we guarantee best quality product, prepare and safe food to eat.

Try the 'Forgot Password' option. If you’re still not able to log in, please write to us at info@gulfwestonline.com along with your registered email address.  

Click on this link to reset your password. You’ll get a confirmation email with a link to reset it. In case you’re still facing problems, contact us via email at info@gulfwestonline.com.

Go to your Account panel and just edit your address. Your default address will be updated automatically.

Close all your open apps and restart your app again. If you’re still facing issues with your app, check your network for any connectivity issues. If the problem still persists, contact us via email at info@gulfwestonline.com.

This generally happens due to an issue from your bank side, where the funds are held up. Typically, you should get an automatic refund within 72 hours.

Go to Order History under your Account and check the status of your order. If you still have any queries, then please contact us at info@gulfwestonline.com.

No, you cannot club different coupons on a single order. Only one offer is applicable for a single order.

Theoretically, frozen meat is any meat which has been held in a frozen atmosphere and whose temperature is at -18⁰ C.

Chilled meat is meat straight from the animal, held in a chill atmosphere below -4⁰ C but above freezing temperature. Also, fresh meat is always ready for consumption right away. You don’t have to thaw it or wait for it to defreeze.

Halal is an Arabic according to Islamic sharibh word which means lawful or permitted.

The Whole Fish is cleaned of scales, gutted, and washed in cold water. The fish is not cut into steaks, or filleted. It’s ready to cook right away.

Fillet is the meat of fish without bones. Just plain champion meat.

A fish steak (also known as fish cutlet) is a cut of fish wherein the cut is made perpendicular to the spine. Depending on the fish it can either be boneless or with bones.

Tenderloin is found in every animal on either side of the backbone, towards the inside of the animal. It is the tender’s part of the animal as it’s never exercised. No fat, no tough muscles, just melt-in- your-mouth goodness.

We use synthetic casings for our cold cuts to retain their freshness and juicy texture.

We can do custom made poultry cuts as per your requirements.