Shipping

SHIPPING POLICY

Despatch – Order content, weights & sizes

All orders are prepared to exact requirements as far as possible. All weights and pack sizes are as accurate as possible but may vary due to the handmade nature of our products rather than being machine produced. Every order value will be the same or in excess of the total paid to ensure variations in weights or quantities are made up on other products ordered.

Deliveries

GulfWest use a reputably handling our own vehicle for our logistics operations. Our logistic team deliveries to ensure all containers are delivered in good condition and in the time stated. However, problems may occasionally occur due to circumstances out of their control.

Delay

In the event that your container has not arrived on your chosen delivery day and time, please contact us and we will try and contact the delivery driver for an update on the delivery progress. He may be held up due to traffic, weather etc. Be assured that during any delay your order will be kept chilled in the insulation hygiene vehicle.

If your parcel doesn’t arrive within 48 hrs of being despatched we will arrange to send you a new delivery or refund the value of the goods.

Damage

If your item has been damaged during delivery to the extent that the contents have been affected please do not take delivery and contact us immediately. Minor wear and tear to the parcel should not affect the contents of the parcel and it will be safe to take delivery.

If the parcel is left as instructed we take no responsibility for loss or damage.